Refund and Return Policy
Effective Date: 03/06/2024
 

In the Business Identity or Company Details Section
Business Information / Company Details

Business Name: Ms Tayna

Legal Entity Name: Avinash sharma

PAN No. – EGKPS8051R

Registered Office Address: 347, Trenguler Alok Nagar, Indore, Madhya Pradesh

The legal name used in our PAN website is consistent

 
At MsTayna, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, our refund and return policy is designed to make the process as smooth and hassle-free as possible.
 
Returns
  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Time Frame: You have 7 -10 days from the date of delivery to return your item.
  • Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products (e.g., special orders, personalized items), and intimate or sanitary goods.
Return Process
  1. Initiate a Return: Contact us at care@mstayna.in or +91 9111605966 to initiate a return. Please provide your order number and reason for the return.
  2. Return Authorization: Once your return is approved, we will send you a return shipping label and instructions on how to send your item back.
  3. Package Your Return: Securely package the item in its original packaging, including any accessories, manuals, and documentation.
  4. Ship the Item: Affix the provided shipping label to the package and send it to:
  • [Your Store Returns]
  • [Your Address]
  • [City, State, ZIP Code]
Refunds
  • Inspection and Approval: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
  • Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days.
  • Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as items with obvious signs of use, any item not in its original condition, or items damaged or missing parts for reasons not due to our error.
Exchanges
  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at care@mstayna.in or +91 9111605966.
Return Shipping
  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Free Returns: In cases where the item is defective or damaged, return shipping costs will be covered by us.
Late or Missing Refunds
  • Check Your Account: If you haven’t received a refund yet, first check your bank account again.
  • Contact Your Bank: Then contact your credit card company; it may take some time before your refund is officially posted.
  • Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at care@mstayna.in
Contact Us
If you have any questions about our refund and return policy, please contact us:
  • Email: care@mstayna.in
  • Phone: +91 9111605966
  • Address: 347, Trenguler Alok Nagar, Indore, Madhya Pradesh
Thank you for shopping with MsTayna!